Thank you for choosing Crownora Home LLC. We hope you are satisfied with your purchase. If the product you received has quality issues or meets the return criteria outlined in this policy, please contact us following the process below.
- 15-Day Return and Refund Period
You may contact us to request a return or refund within 15 days of receiving your order.
To request a return, please contact us within this 15-day period and provide your order details and the reason for the return.
We may be unable to accept return or refund requests made after the 15-day period, unless otherwise required by applicable law or if the product has quality issues for which we are legally liable.
- Product Quality Issues
If the product you received has manufacturing defects, damage, malfunctions, or other quality issues, please contact us as soon as possible after discovering the problem.
To help us process your request quickly, please provide:
Order number;
Product name;
Detailed description of the issue;
Photos or videos of the product (if applicable);
Any other information that helps verify the issue.
Once a quality issue is confirmed, we may offer the following depending on the specific circumstances:
Product replacement;
Refund;
Other reasonable solutions.
- Return Conditions
To the extent permitted by applicable law, items returned should be kept in their original condition as much as possible.
Items damaged due to reasonable wear and tear from normal use, consumer misuse, improper installation, accidents, abuse, or causes unrelated to the product’s inherent quality may not be eligible for a refund or replacement.
We will handle cases involving quality issues or situations required by applicable law on a case-by-case basis.
- Return Process
Please contact us before returning any items; do not send the product back directly without prior contact.
Once we confirm your return request, we will provide you with return instructions.
Please return the item according to our instructions after receiving confirmation.
Packages returned directly without prior confirmation may result in processing delays.
- Refund Processing
After we receive and inspect the returned item, we will determine refund eligibility based on the specific circumstances.
If the refund is approved, it will generally be issued to the original payment method used.
The time it takes for the refund to appear in your account may vary depending on the processing times of banks, credit card companies, or third-party payment providers. If you have received a refund confirmation but the funds have not appeared in your account after an extended period, please contact your bank or payment service provider first.
- Costs Related to Quality Issues
If it is confirmed that the product has a manufacturing defect or another quality issue covered by this policy, we will cover reasonable costs associated with the return or replacement, depending on the specific circumstances.
If the reason for the return is not related to product quality, the customer may be responsible for return shipping costs; the specific terms will be provided when we confirm the return.
- Damaged or Incorrect Items
If the item you received is visibly damaged during transit or does not match your order, please contact us as soon as possible.
To assist us in verifying the issue with the carrier or relevant service provider, please retain the item, packaging, and shipping materials, and provide us with photos or other necessary information.
We will assist you in resolving the issue based on the specific circumstances.
- Exclusions
To the extent permitted by applicable law, the following situations may not be eligible for a refund:
Returns made after the 15-day return period;
Normal wear and tear resulting from regular use;
Damage caused by improper use, misuse, or accidents;
Issues caused by failure to follow product instructions;
Damage caused by unauthorized modification or repair of the product.
This section does not limit any non-waivable rights consumers may have under applicable law.
- Contact Us
To request a return or refund, or to report a product quality issue, please contact us at:
Address:
1539 S Wolf Rd, Apt 105
Prospect Heights, IL 60070
Customer Service Phone:
+1 857-349-7475
Customer Service Email:
hello@crownorahome.com
We will assist you as soon as possible based on your order details and applicable policies.
